Ecommerce Return and Exchange policy

At YKA your satisfaction is a guarantee. We will take back sold items within fifteen days for either exchange or refund subject to the following terms and conditions.

• Any product purchased within Fifteen days and returned as dead on arrival/not functioning as per operational manual/falling short of declared product specifications will be exchanged or refunded after it has been tested by our service center technician, as applicable. The process can take up to 14 business days. Exchange/Refund will be done only after the investigation/technical report has been provided by the service center.
• The original packaging of the goods must be kept intact wherever applicable. If the packaging is incomplete or product is damaged, scratched, exchange or refund will not be applicable.
• Products should be accompanied with the original sales invoice for Exchange and Refund.
• The YKA warehouse team will collect all the major domestic appliances to be returned.
• The product must be returned with all the original packaging materials, accessories and manuals.
• Service, delivery and installation charges are non-refundable once performed.
• Special order items or cut cable/wire/Brackets/Piping are not refundable.
• YKA Management’s decision will be treated as a final decision regarding refunds or exchange.
• Please check your purchased item at the time of receiving. YKA will not be responsible for any missing items or any kind of physical damages on the item purchased.